Shipping & Exchange Policy

Shipping Policy

At Wrist Vault, we are dedicated to providing you with a seamless and satisfying online shopping experience. Please review our shipping policy below:

1. Doorstep Cash Delivery Service
   • We offer doorstep cash delivery services across Pakistan, ensuring nationwide coverage.
   • Rest assured, our reliable courier partners prioritize quick and secure deliveries to your location.
2. Delivery Timeframe
   • For major cities, delivery typically takes 5-7 working days.
   • For other areas, delivery times may vary slightly, but we strive to ensure all packages are delivered in a timely manner.
3. Order Tracking
   • Once your order is processed, you will receive an order number.
   • Use this number to track your package’s status and expected delivery date by visiting our website at wristvault.online.
4. 7-Day Warranty on Replacement and Inspection
   • We provide a 7-day warranty for replacement and inspection of products.
   • If your product arrives damaged or defective, you can request an inspection and replacement within 7 days of receiving the item.
5. Customer Satisfaction Guarantee
   • Your satisfaction is our top priority. Our customer care team is ready to assist with any questions or concerns to ensure an extraordinary shopping experience with Wrist Vault.

Exchange Policy

At Wrist Vault, your satisfaction with your purchase is paramount. To give you peace of mind, we offer a 7-day replacement and checking warranty. Below are the details of our exchange policy:

1. 7-Day Replacement and Checking Warranty
   • If you encounter any issues with your product within 7 days of receiving it, you can request an exchange.
2. How to Initiate an Exchange
   • Contact us via WhatsApp or email within the 7-day warranty period.
   • Our support team will guide you through the exchange process.
3. Valid Exchange Scenarios
   • Incorrect Order Delivered: If you receive the wrong item, we will replace it with the correct product at no additional cost.
   • Product Issues: If the received item has a defect or flaw, we will exchange it for a new one or provide a refund, depending on availability and your preference.
4. Conditions for Exchange
   • The product must be undamaged and unused.
   • It should be in its original condition, including all packaging.
   • Items that do not meet these criteria may not qualify for an exchange or may incur additional fees.

At Wrist Vault, we are committed to resolving any issues with your purchase promptly and efficiently.

Thank you for choosing Wrist Vault. If you have questions or need assistance, don’t hesitate to reach out to our customer support team.

Happy Shopping!